کتاب بیان تصمیمات طراحی، ویرایش دوم

طراحان بزرگ، ارتباط‌گیرندگان بزرگی هستند

The Big Meeting • Design Is Subjective...Sort Of • Too Many Cooks • Everyone Is a Designer! • The Interface Is Your Interface • There Is No U or X in Team • Communication Is the Job • Being Articulate Means Success • Becoming a Great Designer

ذینفعان هم انسان هستند

See Their Perspective • Identifying Influencers • Stakeholder Values • Stakeholder Stories • Build Good Relationships

طراحی جلسه

Set the Context • Optimize for Memory • Remove Distractions • Anticipate Reactions • Create a Support Network • Do a Dress Rehearsal

گوش دادن برای درک کردن

Implicit Listening • Explicit Listening

قرار گرفتن در ذهنیت درست

Understand Your Role • Check Your Ego at the Door • Lead with a YES • Establish a Positive Persona • Change Your Vocabulary • Make a Transition

شکل‌دهی به پاسخ

A UX Strategy for Responding • Tactics Are Actions

انتخاب پیام

Business • Design • Research • Limitations

نهایی کردن توافق

From IDEA to IDEAL • Putting It All Together

پیگیری پس از جلسه

The Meeting After the Meeting • Follow Up Fast • Apply Filters • Seek Out Individuals • Do Something, Even If It’s Wrong

مواجهه با تغییرات

Changes Are the Purpose, Right? • What’s Really Going On? • Making Lemonade • The Bank Account of Trust • When You’re Wrong • Managing Expectations • Over, but Never Done

چگونه مدیران اجرایی می‌توانند به طراحان کمک کنند

The King and the Blind Man • Ten Tips for Working with Designers • Design Project Checklist • A Seat at the Table